Information for Candidates
Who we are:
Tutors & Exams is a private exam centre approved by the JCQ, Pearson (Edexcel), Cambridge International Exams, University of London, Chartered Quality Institute and Industry Qualifications to assess GCSE, iGCSE, A-Level, International A-Level, International Degree Programmes and distance learning exams and coursework.
What we do:
Tutors & Exams provides a venue for learners to access the exam system easily. Coursework, Praticals and NEA processes are in place for learners to access subjects such as English, Science History, Geography, Languages and more…
We are also able to offer proctoring services for International centres. We have proctored for Harvard University, Penn State University and many more. Contact us if you need a venue.
How do you stay in touch?
Our main method of communication is via email. Invoices, timetables, instructions, amendments and results will all be issued this way. The email used will be the one used on the application form in the “Candidate Details” section. Please ensure that the email address used is one that is checked regularly by a responsible person. Please ensure that you check your spam/junk folders and add tutorsandexams.uk domain to your safe senders list.
What are the exam deadlines?
The dates to avoid late fees, and other key dates, are listed within our fees list:
How do I find out my entry codes?
How do I know when my exams are?
University of London (International Programmes) (Please note that start times are 9:30 and 13:30 at our centre).
How can I apply to sit exams at Tutors & Exams?
Why do you need all this information from me?
What is a UCI?
What name do I need to use on my form?
Why do I need to provide a photo and ID?
What if I have no photo ID?
I have completed my application form. How do I get it to you?
How can I pay?
Card Payments – If you have indicated that you wish to pay by card; we will raise an invoice and send a secure WorldPay payment link to the email address of the bill payer.
Cash – We will contact you to book a time to come in and pay by cash.
Electronic Bank Transfers – An invoice will be sent to the bill payer. Our bank details will be contained. Please ensure you use your Invoice Number as reference.
When can I get my results?
Functional Skills results are issued approximately 20 days after you sat your exam.
University, CQI and IQ results will be issued directly from your teaching institution.
January iGCSE results are issued in March. Summer exam results are issued in August and November exam results in January. See our Exam results page for more detailed information.
How do I receive my results?
I’m not happy with my grades. What can I do?
What if I can’t make my exam or running late?
I’ve changed my mind. Can I get my money back?
How do I make a complaint?
Customer Service is at the heart of what we do. However, from time to time we may get things wrong (we’re human too). If you feel that we haven’t met your expectations, we invite you to register your concerns/issues, in writing, to our complaints co-ordinator Wendy Quinney firstname.lastname@example.org. We will endeavour to repond to you within 5 working days.