FAQs

Frequently Asked Questions


Unfortunately, no.  You cannot use your own Tutor as we (The Exam Centre) have no relationship with them. However, the evidence you have built up with them can be submitted to our verified Tutors to assist you in obtaining the “calculated grade”.
Yes, you can. Only if it is available on their headed paper and signed by the subject Teacher and/or on a school/college email address sent directly to us. They will need to include your name, Tutors and Exams Centre and Candidate number.
Visit our exam results page to see what your options are or contact us.
We do offer refunds up to the first entry deadline with a £50 admin fee deducted. Unfortunately, there are no refunds after the first entry deadline. Our Terms and Conditions are available.
No, there would be no refund due as the only way to obtain a “calculated Grade”/certification this Summer is to keep your entry in (this has been submitted to the Awarding Bodies, and paid for, by Tutors and Exams).  We have been working hard with your DLP advising on collating the evidence they have for you; we will need to submit your “predicted grade” and send samples of your work to the Awarding Bodies as requested. The DLP cannot submit evidence to the Awarding Body, only the exam centre can.
We are in communication with all our partner Distance Learning Providers, to assist them in helping you to get a “calculated grade” where appropriate. Please talk to your DLP to decide with them the best course of action for you.
Schools and colleges will judge the grade that these students would most likely have achieved if they had been able to sit their examinations with the intended reasonable adjustment or access arrangement in place. A similar process is likely to be in place for Private Candidates/Home Educators.
The dates to avoid late fees, and other key dates, are listed within our fees list: Tutors & Exams – Deadlines
CAIE candidates have received a portal notice with further instructions. Ofqual requirement are likely to be similar to CAIE. However, further clarification will be issued this week by 10th April 2020. The type(s) of evidence that might be required could include but will not be limited to:
  • mock exams – completed by a verified, and Tutors & Exams approved, source.
  • coursework (complete or incomplete)
  • assignments
  • AS Level results for ‘staged-route’ A Level candidate
  • grades in previous sittings for candidates re-taking exams
CAIE have not placed an age restriction on their Summer 2020 gradings so if the evidence provided is sufficient you can progress with “calculated grading”. Ofqual/JCQ have restricted “schools” to only grading candidates above year 10. We are seeking clarification if this restriction applies to Private/Home Educated candidates also.  We will advise as soon as Ofqual make further announcements (due by 10th April 2020). If you are entered with both CAIE and Ofqual/JCQ Awarding bodies, it may mean that you can apply for a “calculated” grade with CAIE but not Ofqual/JCQ Awarding Bodies. We will update you in due course.
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