Formal Complaint

This form is intended for use with the Complaints Procedure. Please note the time constraints which apply to the complaints procedure. If you intend making a Formal Complaint about the delivery or quality of services received, about allegations under Equality and Diversity or of harassment and bullying, or the delivery of teaching/supervisory provision or any other matters relating to a programme of study, you must use this form to put forward your case. You are required to complete all sections of the form.

You are required to complete all sections of the form.

This form should not be used for academic appeals.
Formal Complaint – this form will be submitted to Feedback@tutorsandexams.uk, on submission.
Please keep a copy of this form for your records, plus any material you submit.

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Please submit your complaint to us

About You

Name(Required)

First Last

Candidate Number(Required)

Contact Address(Required)

Telephone Number(Required)

Email(Required)

ABOUT THE INFORMAL STAGE OF YOUR COMPLAINT

Please confirm the date and name of who you raised the informal stage of your complaint with:

Date Complaint Raised

To whom you raised the complaint(Required)

Please confirm the date and name of the person you had your last meeting with in relation to the informal stage of your complaint (if applicable):

Date of last meeting

With thom you had your last meeting(Required)

Please confirm the date, and with whom, you had your last correspondence from the person who was dealing with this complaint at the informal stage (if applicable):

Date of last correspondence

From whom you had your last correspondence(Required)

ABOUT YOUR FORMAL COMPLAINT

Please explain why you remain dissatisfied with the informal stage of the complaint

DESIRED OUTCOME

Please describe the action you would like to see taken in order to resolve the complaint to your satisfaction.

EVIDENCE

Please list any documentary evidence (e.g. any correspondence, timeline, or other documentation related to your complaint) and make sure you keep a copy. All relevant evidence which you wish to be considered will be requested

SUPPORT

Please give the name of the student advisor, or other representative, who is helping you (if applicable)

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Formal Complaint

Please submit your complaint to us