Autumn 2026: Zero Tolerance Policy Reminder
With the Autumn exam season officially underway, we know this can be a stressful and fast-paced period for candidates, parents, and carers. Our team is dedicated to supporting you through every step of this journey. Whether helping candidates navigate exam schedules, assisting parents with urgent inquiries, or resolving technical issues, our staff work hard to ensure everything runs as smoothly and fairly as possible.
To help us maintain a safe and supportive environment for everyone, we want to gently remind all candidates, parents, and carers of our Zero Tolerance Policy.
Respect Across All Channels
We kindly ask that you treat all members of our team with patience and respect at all times. This applies to every point of contact whether in-person, on the phone or by email. Our team members are real people working hard behind the scenes to find solutions and make exam season a success for everyone. Any aggressive or threatening language, or harassment toward our staff will not be tolerated under any circumstances.
We’re Here to Help
We understand that exam stress can run high, but taking a moment to communicate calmly allows us to resolve your issues faster and more effectively. We appreciate your cooperation in keeping our community respectful and supportive.
Good luck to all candidates taking exams this Autumn!
Contact Us
If you need assistance or have any questions, please reach out to us:
- Phone: 03300 438 772
- Email: customerservice@tutorsandexams.uk
- T&E App: Download our free app and get answers to your questions 24/7
