Our Customer Service Team is now LIVE!

Following up on last week’s announcement, we’re delighted to share that our new Customer Service team is officially live!

We know how important timely and accurate support is for our centres, and this new team is dedicated to providing just that. They are on hand to assist with your questions and any support you might need as you work with Tutors & Exams.

Where the Team Can Help

You can rely on our Customer Service team for general enquiries and questions. They’re here to act as a bridge, helping you navigate our services and internal teams effectively.

However, for complex, personal, or unique queries (especially those relating to individual circumstances or specific arrangements) will still need to be addressed directly with your registered centre.

Please Be Patient – They’re Still Learning!

We’re incredibly excited about the team, but it’s important to remember they have only just started. They are a new team and are still actively learning all the ins and outs of our processes and systems.

Our goal is to provide you with the very best service, and the team is highly motivated to help. While they get up to speed, we ask for your patience and understanding. They’re eager to support our centres and make your experience as smooth as possible.

How to Reach the Team

You can get in touch with our new Customer Service team via their dedicated email address: [email protected]

We look forward to this new chapter and providing an even better service for our Tutors & Exams community!